[01] Context
At Nespresso Rundle Mall, the role is more technical than a standard retail position. Customers often need help understanding coffee profiles, extraction, machine differences, maintenance, and which system fits their habits.
Coffee Specialist at Nespresso
A part-time role connecting coffee science, technical product demonstrations, premium retail, teamwork, and communication.
[02] Scope
The work combines luxury service with clear technical explanation and fast team coordination during busy retail periods.
- Explain coffee science, flavour profiles, extraction, and capsule systems to customers.
- Demonstrate machines and translate technical features into practical buying decisions.
- Support a premium customer experience through calm communication and product knowledge.
- Work closely with the team to maintain service flow, reliability, and store standards.
[03] Skills
Technical ExplanationMachine DemonstrationLuxury RetailTeamworkCommunicationCustomer Insight